Legal notice
LEGAL NOTICE AND TERMS OF ONLINE SALE
Last updated: 12 August 2026
These Legal Notice and Terms of Online Sale (“Terms”) apply to purchases made through the Anatomska.com online store operated through Shopify at anatomska.com (the “Website”).
Please read these Terms carefully before placing an order. By placing an order through the Website, the customer confirms that they have read and accepted these Terms, insofar as they apply to the purchase.
These Terms are intended to comply with applicable Croatian and European Union legislation governing electronic commerce and consumer protection, including the Croatian Consumer Protection Act, the Croatian Electronic Commerce Act, applicable provisions of the Civil Obligations Act, Regulation (EU) 2016/679 (GDPR), and other applicable EU and Croatian legislation.
1. TRADER INFORMATION
The Website is operated by:
Legal name: Gianna Shoes d.o.o.
Trading name: Gianna Shoes
Legal form: d.o.o.
Registered office: Samoborska cesta 145
OIB: 27743781662
Court/Business Register: Trgovački sud u Zagrebu
Registration number: 081067976
Email:info@nallancorporation.com
Telephone: +385989968721
Website: anatomska.com
For consumer complaints and other customer communications, customers may contact us using the contact details above.
The trader must provide consumers with clear information concerning its identity, contact details, address, prices and other material terms before a distance contract is concluded. Croatian legislation was updated in 2026 in this respect.
2. SCOPE OF THESE TERMS
These Terms apply to sales of footwear and other products offered through the Website to consumers and, where applicable, other customers.
A “consumer” means a natural person acting for purposes outside their trade, business, craft or profession.
Where mandatory consumer-protection legislation applies, nothing in these Terms limits or excludes any statutory consumer right.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in force.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, materials and other information displayed on the Website are accurate and up to date.
Colours displayed on a customer's screen may differ slightly from the actual product due to screen settings and technical limitations.
Minor variations that do not affect the conformity, functionality or essential characteristics of a product do not constitute a defect.
The applicable product characteristics are those presented to the customer before the purchase is completed.
4. PRICES
All prices displayed on the Website are stated in EUR (€).
Unless expressly stated otherwise, the displayed consumer price includes applicable VAT and other mandatory taxes.
Any additional delivery or other charges payable by the customer will be clearly displayed before the customer places the order.
The total price, including applicable delivery charges and any other mandatory costs, will be shown before the customer submits the order.
We reserve the right to change prices at any time. A price change will not affect an order that has already been accepted by us, except where correction of an obvious pricing error is legally justified.
5. ORDERS AND CONCLUSION OF THE CONTRACT
The customer places an order by selecting the desired product, size and quantity, entering the required information, selecting the available delivery and payment options, and submitting the order through the Website.
Before submitting an order, the customer will have the opportunity to review and correct entered information.
The order becomes binding on the customer when the customer submits the order in accordance with the ordering procedure.
After receiving an order, we will send an electronic confirmation to the email address provided by the customer.
The order confirmation does not necessarily constitute acceptance where the Website expressly states that acceptance occurs only after a further confirmation from us.
A distance contract is concluded when the order is accepted by the trader in accordance with applicable law.
We reserve the right to refuse or cancel an order where, for example:
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the product is unavailable;
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there is an obvious technical or pricing error;
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the information supplied by the customer is materially incomplete or incorrect;
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there is a reasonable indication of fraudulent or unlawful activity; or
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fulfilment of the order would violate applicable law.
If we cancel an order after payment has been made, we will refund the amount paid using the applicable refund method.
6. PAYMENT
The Website may offer one or more of the following payment methods:
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[CREDIT/DEBIT CARD]
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[PAYPAL]
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[APPLE PAY / GOOGLE PAY]
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[BANK TRANSFER]
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[CASH ON DELIVERY, IF AVAILABLE]
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[OTHER]
The payment methods actually available to the customer will be displayed during checkout.
Card and electronic payments may be processed by third-party payment service providers. Payment details may therefore be processed by the relevant payment provider in accordance with its own terms and privacy documentation.
Gianna Shoes does not intentionally store complete payment-card information where such information is processed directly by a third-party payment provider.
7. DELIVERY
We deliver to:
[LIST COUNTRIES TO WHICH YOU DELIVER]
Available delivery methods, estimated delivery periods and applicable delivery charges will be displayed during checkout.
Unless otherwise agreed with the customer, the order will be delivered within the period agreed at the time of purchase and, where applicable, within the statutory period required by Croatian and EU consumer law.
If a specific delivery deadline is essential and has been expressly agreed, the applicable statutory rights relating to failure to deliver within that deadline remain unaffected.
The risk of accidental loss or damage to the goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically acquires possession of the goods, unless mandatory law provides otherwise.
If the customer provides an incorrect or incomplete delivery address, any additional delivery consequences caused by that error may be charged to the customer to the extent permitted by law.
8. RIGHT OF WITHDRAWAL – 14 DAYS
Where the customer is a consumer purchasing goods online, the consumer generally has the statutory right to withdraw from the distance contract without giving a reason.
The withdrawal period is 14 days from the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.
Where an order consists of multiple goods delivered separately, the withdrawal period begins when the consumer acquires physical possession of the last good.
To exercise the right of withdrawal, the consumer must inform Gianna Shoes of the decision to withdraw before the expiry of the applicable withdrawal period.
The consumer may use the model withdrawal form included at the end of these Terms, but is not required to do so. A clear statement expressing the decision to withdraw is sufficient.
Withdrawal requests may be sent to:
Email: [RETURNS/CONTACT EMAIL]
Postal address: [RETURN/CORRESPONDENCE ADDRESS]
9. EFFECTS OF WITHDRAWAL
If the consumer validly withdraws from the contract, Gianna Shoes shall reimburse payments received from the consumer, including standard delivery charges, subject to the statutory rules applicable to withdrawal.
Where the consumer expressly chose a delivery method that costs more than the least expensive standard delivery option offered by us, we are not required to reimburse the additional amount.
The reimbursement will be made without undue delay and in accordance with the applicable statutory time limits.
We may withhold reimbursement until we have received the returned goods or until the consumer provides evidence that the goods have been sent back, whichever occurs first, unless mandatory law provides otherwise.
The consumer must send or hand over the goods without undue delay and, in any event, no later than 14 days from the day on which the consumer communicated the withdrawal decision.
The consumer is responsible for the direct cost of returning the goods unless:
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Gianna Shoes has agreed to bear those costs; or
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the consumer was not informed before the contract was concluded that the consumer would bear the return costs.
The consumer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
For footwear, customers should therefore inspect and try on shoes in a manner comparable to trying them in a physical store. Shoes should not be worn outdoors if the customer intends to exercise the statutory right of withdrawal.
The statutory right of withdrawal does not affect the consumer's separate statutory rights concerning defective or non-conforming goods.
10. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal does not apply to goods and services for which an exception is provided by applicable Croatian or EU law.
If a particular Gianna Shoes product falls within a statutory exception, the applicable exception will be clearly communicated to the customer before purchase.
11. LEGAL GUARANTEE / CONFORMITY OF GOODS
Gianna Shoes is responsible for ensuring that goods sold to consumers conform to the sales contract and applicable statutory requirements.
Consumers have statutory rights where goods are defective, do not correspond to the agreed characteristics, do not correspond to the description or sample, or otherwise fail to meet the legally required conformity criteria.
EU consumer law provides a minimum two-year legal guarantee of conformity for consumer goods, subject to the applicable national rules and any statutory provisions concerning the nature of the defect and available remedies.
The consumer's statutory rights may include, depending on the circumstances and applicable law:
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repair;
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replacement;
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a proportionate reduction of the purchase price; or
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termination of the contract and reimbursement.
Where a remedy is available, it will be provided in accordance with Croatian consumer-protection legislation.
A commercial warranty, if offered for a particular product, is additional to and does not replace or restrict the consumer's statutory rights.
12. CLAIMS CONCERNING DEFECTIVE OR NON-CONFORMING GOODS
A consumer who believes that a product is defective or does not conform to the contract should contact us as soon as reasonably possible.
Claims may be submitted to:
Email: info@nallancorporation.com
Postal address:Samoborska cesta 145
Please include, where possible:
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order number;
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customer's name;
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description of the problem;
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photographs or other evidence, where useful; and
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preferred contact details.
The absence of photographs does not, by itself, remove a consumer's statutory rights.
For valid statutory claims, Gianna Shoes will provide the remedy required by applicable law.
Return costs connected with a valid statutory claim concerning defective or non-conforming goods will be handled in accordance with applicable consumer law and will not be improperly transferred to the consumer.
13. COMPLAINTS AND WRITTEN OBJECTIONS
Consumers may submit a written complaint concerning the goods, service or manner in which the purchase was handled by:
Email: info@nallancorporation.com
Postal address: Samoborska cesta 145
Gianna Shoes will acknowledge and respond to a consumer's written complaint within the statutory period.
Under Croatian consumer-protection rules, a trader is required to respond to a written consumer complaint within 15 days of receipt.
The consumer retains all rights available under Croatian and EU law if the complaint is not resolved satisfactorily.
14. OUT-OF-COURT DISPUTE RESOLUTION
Where a consumer dispute cannot be resolved directly between the consumer and Gianna Shoes, the consumer may, where applicable, seek an out-of-court resolution procedure before an authorised alternative dispute resolution body in accordance with applicable Croatian and EU legislation.
The applicable competent alternative dispute resolution body and relevant contact information should be provided here:
ADR body: Trgovački sud u Zagrebu
Address: Samoborska cesta 145
Website: anatomska.com
Email: info@nallancorporation.com
The European Online Dispute Resolution (ODR) platform should not be referenced as a current complaint platform: the EU ODR platform was discontinued effective 20 July 2025.
15. PERSONAL DATA AND PRIVACY
Gianna Shoes processes personal data in accordance with Regulation (EU) 2016/679 (GDPR), applicable Croatian legislation and the Gianna Shoes Privacy Policy.
Personal data may be processed for purposes including:
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processing and fulfilling orders;
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payment and transaction administration;
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delivery;
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customer support;
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handling returns, complaints and statutory claims;
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accounting and legal obligations;
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fraud prevention and security; and
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marketing, where a lawful basis exists.
The applicable legal basis depends on the particular processing activity.
Customers have rights under applicable data-protection law, including, where applicable, rights of access, rectification, erasure, restriction, portability and objection.
Full information concerning personal-data processing, retention periods, recipients, international transfers, cookies and customer rights is contained in the Gianna Shoes Privacy Policy and Cookie Policy.
Privacy Policy: [INSERT LINK]
Cookie Policy: [INSERT LINK]
The Croatian Data Protection Agency (AZOP) confirms that businesses processing personal data should provide an accessible privacy policy explaining, among other matters, the data processed, purposes, legal bases, recipients and data-subject rights.
16. COOKIES
The Website uses cookies and similar technologies.
Cookies that are strictly necessary for the operation, security and functionality of the Website may be used where legally permitted without consent.
Non-essential cookies, including certain analytics, advertising, personalisation or tracking technologies, will be used only where a valid legal basis, including consent where required, has been obtained.
Further information is available in the Gianna Shoes Cookie Policy:
Cookie Policy: anatomska.com
17. INTELLECTUAL PROPERTY
Unless otherwise stated, all content on the Website, including trademarks, logos, photographs, product images, graphics, text, designs, layouts and other materials, is owned by or licensed to Gianna Shoes and is protected by applicable intellectual-property legislation.
No content may be copied, reproduced, distributed, modified or commercially exploited without prior written permission, except where permitted by mandatory law.
18. WEBSITE AVAILABILITY AND ERRORS
We endeavour to keep the Website available and information accurate.
However, temporary interruptions may occur due to maintenance, technical failures, telecommunications problems or circumstances beyond our reasonable control.
Nothing in this section limits statutory consumer rights or creates an exclusion of liability that is prohibited by mandatory law.
19. UNFAIR COMMERCIAL PRACTICES
Gianna Shoes will not intentionally use misleading or unfair commercial practices.
Product availability, discounts, reviews, promotional claims and other commercial information displayed on the Website must be presented accurately and transparently.
Where a promotional price or discount is advertised, the applicable reference price and other mandatory information will be presented in accordance with applicable Croatian and EU rules.
20. THIRD-PARTY SERVICES
The Website may use third-party service providers, including Shopify, payment processors, delivery companies, analytics providers and other technical service providers.
Where a third party processes personal data on behalf of Gianna Shoes, such processing will be governed by applicable data-protection requirements.
The use of a third-party service does not remove or reduce Gianna Shoes' statutory obligations toward consumers.
21. GOVERNING LAW
These Terms are governed by the laws of the Republic of Croatia, without prejudice to mandatory consumer-protection rights that apply to consumers under EU law or the law of the consumer's country of habitual residence where such rights cannot lawfully be excluded.
Nothing in these Terms deprives a consumer of mandatory rights granted by applicable Croatian or European Union consumer-protection legislation.
22. JURISDICTION
Any dispute shall be dealt with by the competent courts in accordance with applicable Croatian and European Union law.
Where the customer is a consumer, mandatory jurisdictional rights granted to consumers under applicable EU or Croatian law shall remain unaffected.
23. CHANGES TO THESE TERMS
Gianna Shoes may update these Terms from time to time to reflect changes in legislation, business practices or Website functionality.
The version applicable to an order is the version in force when the relevant contract was concluded, unless a later change is required by law or otherwise agreed with the customer.
The current version will always be made available on the Website.
MODEL WITHDRAWAL FORM
To:
Gianna Shoes
Samoborska cesta 145, 10000 Zagreb
info@nallancorporation.com
I hereby notify you that I withdraw from my contract of sale concerning the following goods:
Product(s): ______________________________________
Order number: ____________________________________
Order date: _______________________________________
Date goods received: ______________________________
Consumer name: ___________________________________
Consumer address: _________________________________
Consumer email: ___________________________________
Date: ____________________________________________
Signature: ________________________________________
(only required if this form is submitted on paper)
IMPORTANT CUSTOMER INFORMATION
Nothing in these Terms excludes, restricts or limits any consumer right that cannot legally be excluded, restricted or limited under applicable Croatian or European Union law.
If any provision of these Terms conflicts with a mandatory statutory consumer right, the mandatory statutory provision shall prevail.
Gianna Shoes d.o.o.
Samoborska cesta 145, 10000 Zagreb
OIB: 27743781662
Email: info@nallancorporation.com
Telephone: +385989968721
Website: anatomska.com
Last updated: 12 August 2026